When: Error popup on startup after fresh installation
Why: Incompatibility between 32-bit and 64-bit office module
Solution: A detailed guide can be found here.

The first step in fixing any problems with our software is to get the latest version of it. This can be done in 3 ways:

1. From the application menu: File -> options -> Check for Updates
2. From the application program files folder start Patcher.exe
3. As a last resort you can also download the latest CD and install it over the current installation

When: After Installation.
Why: A Microsoft module was missing and/or corrupt.

Solution: Install the following Microsoft module
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)

When: Final step of Pre-Paid activation.
Why: A comunication problem with the Flex Systems server.

Solution:Activate it on our website with the link below. In the application's license wizard select product activation, skip the pre paid activation code, on the next screen copy the site code.

On the website select License activation. Enter both the pre-paid activation code and the site code on the website and fill in the other details. Continue and the new License code will be emailed.

Copy the license code from the email in to the application on the screen where you acquired the site code, contineu and the applicaiton will be licensed.

Activate Website (link)

Products: FlexMail 4.0 & FlexStream 1.0
When: After starting
Why: Not enough colors in the remote session settings

Solution: Increase the colors of the remote support session to atleast 256 and preferably 32bit

When: Firewall might blocks our software, when it tries to access our servers
Why: Altough the basic functionality of our software does not require an internet connection, some modules and features do.

Solution A: Add our software to the firewall's allow list. Dont forget to allow Patcher.exe as well.
Solution B: Add the following sites to the list of trusted/allowed (web)sites
*.flex-systems.com (Our application and patcher)
*.tecwsapps.com (for USPS Postal Mail processing)
*.tecsecurepay.com (for USPS Postal Mail processing)
If needed open port 80 (HTTP) and port 443 (HTTPS)

When: After installation
Why: Various reasons

Solution
Step 1: Make sure you have a recent CD, preferably one within one or two service packs of the latest service pack. Check our site for the latest service pack number in the news or in the release notes under updates. In urgent situations the latest CD can be downloaded, contact Flex Systems for a link.

Step 2: Install FlexMail in the root of drive , for example c:\FlexMail\ this avoids a problem with domain users .

Step 3: Do not use Microsoft remote desktop session to license or start FlexMail.

Step 4: Give all user read and write permissions in the FlexMail installation folder. FlexMail writes user data in this directory.

Step 5 Licensing: Login as (domain) Administrator and start FlexMail by right clicking the FlexMail icon and choose run as administrator. This avoids a Windows 7 and Vista problem with the increases security. Make sure you take this step again when entering the actual license code if you cannot do this immediately. .

Step 6 fixing problems: If step 5 fails, check if the windows service with the name Crypkey License status is started and Startup Type is Automatic, and repeat step 5.

All these problems will be fixed in FlexMail 4.0.

When: FlexMail will no longer install, and uninstall. One symptom is Install asking for ‘Disk 1’
Why: This happens when a previous uninstall failed

Solution: Clean up the registry by taking the following steps.
1. Start the application regedit.exe (Windows->Start->Run… )
2. Locate the following key [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\] From that point use the search function and search for FlexMail
3. Remove the found key, which should look something like this: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\E4A2078CD898B314D806DF9C49794585]
3. Now go to the key [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\] Again search for FlexMail
4. Remove the found key, which should look something like this: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C8702A4E-898D-413B-8D60-FDC994975458}]
5. Start windows Add and Remove programs (Programs and features under Vista) and check if FlexMail has been removed. If not repeat step 2 to 4 (apparently there is a second installation.
6. Reinstall FlexMail which should now go without any problems.
Note: Under Vista the keys might be located under …\SOFTWARE\Wow6432Node\Windows\…